Best Practices Maturity Model: Another Take on Best Practices Assessment Reports

ALTA's Best Practices Maturity Model is a resource to help companies identify areas of their policies and procedures that can be enhanced to better meet the Best Practices.

To use the Maturity Model, a company must first undergo a Best Practices assessment that tests the company’s policies and procedures to the ALTA Title Insurance and Settlement Company Best Practices and the Best Practices Assessment Procedures. The Maturity Model in no way changes the work that must be performed as part of the Best Practices assessment. Rather, the Maturity Model offers an alternative method of reporting the results of a Best Practices assessment.

After the company undergoes a Best Practices assessment, the company may plot its assessment results on the Maturity Model. Rather than focusing on a pass or fail designation, the Maturity Model features a spectrum of compliance levels that range from having no policies and procedures in place (“Ad Hoc”) to having policies and procedures that are fully compliant with the ALTA Best Practices (“Optimized”).

The Maturity Model allows companies to determine how their procedures measure against the ALTA Best Practices.  If a company is fully compliant with the Best Practices, it should be in the “Optimized” category of the Maturity Model for each Best Practice. Using the Maturity Model as an assessment report helps companies identify ways to improve their policies and procedures to meet the Best Practices.

To learn more about the different compliance levels featured within the Maturity Model, check out the graphic below:

BCL Defined - web


You may view Maturity Model and its accompanying Maturity Model Explainer, which details how to use this new tool, by visiting www.alta.org/bestpractices. As a reminder, the Best Practices Maturity Model is subject to an open comment period that closes on Friday, July 29, 2016. You may submit comments or feedback to bestpracties@alta.org.


Survey: Risk of Mortgage Fraud, Misrepresentations or Defects Continues to Decline

Defect, fraud and misrepresentation risk is falling across the United States, and decreasing to very low levels in some markets, according to First American’s latest Loan Application Defect Index.

Data shows that the frequency of defects, fraudulence and misrepresentation in the information submitted in mortgage loan applications decreased 1.4 percent in September as compared with August. Since last year, the defect index has decreased by 14.8 percent.

“The widespread implementation of data- and technology-enabled loan manufacturing processes is benefiting consumers across the country,” says Chief Economist Mark Fleming. “The mortgage finance industry continues to improve, producing loans with fewer defects and producing those loans right the first time.”

According to Fleming, more data-driven evidence is mounting that the Millennial first-time homebuyer is playing an increasingly important role in the housing and mortgage finance markets.

“The market is in transition toward a greater volume of riskier purchase loans, away from a market dominated by lower risk refinance loans,” Fleming added. “Yet, overall the defect index continues to decline, which is a testament to the effort the mortgage finance industry is making to improve the loan production process.”

The Defect Index reflects estimated mortgage loan defect rates over time, by geography and by loan type. It’s available as an interactive tool that can be tailored to showcase trends by category, including amortization type, lien position, loan purpose, property and transaction types, as well as state and market comparisons of mortgage loan defect levels.

State Highlights

The five states with the highest year-over-year increase in defect frequency are

  • Maine (+25.5 percent)
  • North Dakota (+14.8 percent)
  • South Dakota (+11.3 percent)
  • Vermont (+10.4 percent)
  • Missouri (+7.2 percent)

The five states with the highest year-over-year decrease in defect frequency are

  • Michigan (-26.5 percent)
  • Florida (-24.2 percent)
  • California (-21.0 percent)
  • Oklahoma (-19.8 percent)
  • Nevada (-19.7 percent)



Go Where Your Customers Are


With so many consumers obtaining information on their phones and through social media, make sure to take advantage of the member-exclusive content provided by ALTA in the Hombuyer Guide. The guide includes nearly 70 items that title professionals can use to explain the benefits of title insurance.


How (Un)Lucky are You? One in Three Cyberattacks Result in a Security Breach

One in three targeted cyberattacks over the past 12 months results in a security breach, according a new survey from Accenture.


Despite this alarming number of incidents, 75 percent of respondents were “confident” they were doing the right things with their security strategies, and a similar number said security is “completely embedded” in their cultures, with support from the highest-level executives. Disconnect between the number of incidents and feeling confident about security strategies, according to Accenture, highlights the need for a “reboot” and for companies to “embrace an end-to-end approach to recognizing threats and minimizing exposure.

In the report titled "Building Confidence: Facing the Cybersecurity Conundrum," Accenture surveyed 2,000 enterprise security practitioners representing companies with annual revenues of $1 billion or more in 15 countries about their perceptions of cyber risks, the effectiveness of current security efforts and the adequacy of existing investments. The survey reveals that the length of time taken to detect these security breaches often compounds the problem, as more than half of executives (51 percent) disclose that it takes months to detect sophisticated breaches, and as many as a third of all successful breaches are not discovered at all by the security team.

“Cyberattacks are a constant operational reality across every industry today and our survey reveals that catching criminal behavior requires more than the best practices and perspectives of the past,” said Kevin Richards, managing director, Accenture Security, North America. “There needs to be a fundamentally different approach to security protection starting with identifying and prioritizing key company assets across the entire value chain. It is also clear that the need for organizations to take a comprehensive end-to-end approach to digital security—one that integrates cyber defense deeply into the enterprise—has never been greater.”

Additionally, the survey found that internal security teams discover only 65 percent of effective breaches, with employees, law enforcement and “white hats” (e.g., “ethical” hackers) finding most of the rest.

Part of the security challenge is prioritizing where to focus resources to effectively protect the organization. More than 50 percent of survey respondents say internal breaches made by malicious insiders have the greatest cybersecurity impact. Even so, two out of three respondents say they lack confidence in their organizations’ abilities to monitor internally for breach activities.

More Information


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Highlights of ALTA's New Responsive Website

Check out this graphic for a quick primer on what to expect when you visit ALTA's redesigned website:



ALTA Members Recognized for Creative Use of HOP

During ALTA ONE earlier this month, two member companies were recognized for their creative use of the Homebuyer Outreach Program (HOP).

HOP was developed to help ALTA members easily communicate the benefits of owner’s title insurance with homebuyers, real estate agents and others.

Receiving a complimentary registration to ALTA ONE was Boone Central Title Company in Columbia, Mo.

Force field flyer     Protectables party

Inspired by the force-field flyer in the HOP material and the animated movie Incredibles, Boone Title developed a “Protectables” theme and created a flyer telling homebuyers that the company is the protective shield for Missouri’s property rights. The company also held an open house where employees put on three separate skits that represented their processes of research, closing and policy using the “Protectable” theme.” Because of their efforts using the HOP material, the company was recognized as a finalist for Small Business of the Year in Columbia.

Also recognized and receiving a free registration to one of ALTA’s 2017 Innovation Boot Camps was Olympic Peninsula Title in Port Angeles, Wash. Olympic Title used the We Are ALTA Manifesto as inspiration for a radio advertisement that ran in their market. You can listen to Olympic Peninsula Title's ad here:



ALTA ONE Attendees Raise Nearly $2K for Food Bank

DonationAttendees at ALTA ONE in Scottsdale, Ariz., raised nearly $2,000 for St. Mary’s Food Bank Alliance.

During the unveiling of ALTA ONE—the association’s new live-event experience—attendees received $1 bills. Pointing to the words “E Pluribus Unum” on the dollar bill, ALTA CEO Michelle Korsmo said that as a group the industry is strong and as one united association “we stand tall and resilient, and most importantly, we succeed when and because we work together.”

She continued by saying that others can benefit as well by the title industry coming together as ONE.

“Many of you have favorite charities where you spend your time and your money. Giving to food banks is one way to make a big different in a person’s life,” Korsmo said.

With more than 1,100 attendees (which sets an all-time record for ALTA meetings), a total of $1,902 was donated. The donation will help the food bank provide 13,314 meals for individuals and families struggling with hunger during the holidays and beyond.  Kerri Cole, corporate giving officer at St. Mary’s, thanked ALTA and its members for the support.

As the world’s first food bank, St. Mary’s Food Bank partners with nearly 500 agencies to distribute 250,000 meals to individuals and families every day.

St. Mary's Food Bank 



TRID Title Insurance Fee Disclosure Confuses Consumers

Since rolling out the TILA-RESPA Integrated Disclosures (TRID) rule, the Consumer Financial Protection Bureau has said the goal of the new mortgage disclosures was to make the process of getting a mortgage is easier and to help consumers understand the key features, costs and risks of a loan.

Reaction When the CFPB proposed its amendments to the rule in July, bureau Director Richard Cordray reinforced this message saying the “rules are designed to make sure consumers have the information they need, in a form they can easily understand and use, before making the decision.”

Unfortunately, results of an online consumer survey conducted by ALTA over the summer reveal the CFPB’s mortgage disclosures are not meeting this objective and working as intended. In July, ALTA partnered with Survata, a leading national research firm that works with Fortune 500 companies on obtaining consumer opinions, to collect data on consumer’s experience around shopping for title insurance and the TRID disclosures. Those surveyed included 2,000 current (93 percent) and prospective homeowners (7 percent)—those who planned to purchase a home in the next year. Of the current homeowners who were surveyed, more than 61 percent were owners for more than a decade, while 18 percent were in their home between five and 10 years. Newer homeowners (less than five years) made up 20 percent of those surveyed.

The survey posed 14 questions about preferences for learning about title insurance. During the survey, consumers were shown compliant Closing Disclosures, which displayed title insurance premiums according to the CFPB's rule. Respondents were then informed of the actual cost of title insurance. The survey measured their reactions.

The data showed that a plurality of the people surveyed find the rule confusing and deceptive. After showing the CFPB’s disclosures and presented with the true cost of title insurance, the most popular response from consumers at 31 percent was “I’m confused.” While this confusion is disconcerting, it is not the most troubling finding from the survey. The most disconcerting data point is that 10 percent of consumers felt that they were being taken advantage of by not being told the true cost of title insurance on the disclosure.

“Frankly, this is 10 percent too many,” said Michelle Korsmo, ALTA’s chief executive officer. “The purpose of the CFPB is to protect consumers by ensuring markets are fair, transparent and competitive. However, the bureau’s decision to require the inaccurate disclosure of title premiums is having the opposite effect and is not providing consumers understandable information to help them make responsible decisions about financial transactions.”

Meanwhile, roughly 27 percent of respondents felt that the CFPB disclosure was positive because it was good to know the marginal cost of buying an owner's policy.

ProcessALTA has informed the CFPB that amending the Official Interpretations for §1026.37(f)(2), §1026.37(g)(4) and §1026.38(g)(4) is the best way to correct the rule and allow title insurance fees to be disclosed the same way as every other fee.

The survey also asked consumers to rank the factors they care about when trying to understand their transaction. Topping the results was getting a detailed breakdown of all the costs for a service, followed by the ability to easily compare estimates to final figures and comparing the disclosure to the actual costs. At the bottom of the rankings is providing marginal cost of optional products and seeing bottom-line amounts like cash-to-close.

“These findings show that consumers would find more value in the mortgage disclosures if they showed accurate costs for title insurance instead of the incremental costs,” Korsmo said.

Additionally, survey results reinforced the continued need to educate consumers about the benefits of title insurance earlier in the transaction. More than half of those surveyed indicated they either received information about title insurance at the closing table or didn’t know about the product.

“ALTA members must remain committed to educating consumers about how title insurance provides peace of mind by protecting their property rights,” Korsmo said. “An equal commitment from the Bureau is needed to ensure that confusion over the price of title insurance does not undercut these efforts.”


How to Use ALTA’s Homebuyer Guide: Marketing One-pagers

ALTA created the Homebuyer Guide to help members easily communicate the benefit of owner’s title insurance. The Homebuyer Guide includes more than 60 marketing resources available for direct-to-consumer communication. These materials are available exclusively to members.

In this post, we focus on how you can use the various marketing one-pagers that are available. These can be given to consumers and business partners:


7 Reasons Every Homebuyer Needs Owner’s Title Insurance

When to Use: Closing agents can use this with the “Why Every Homebuyer Needs Owner’s Title Insurance” PowerPoint. It can also be displayed at the closing office.

A Guide for Homebuyers

When to Use: This one-pager can be displayed at the closing or real estate office, or used in a homebuyer meeting at any point in the process. The earlier in the purchasing process, the better.

FAQs of Title Insurance for Homebuyers

When to Use: This one-pager can be displayed in the closing office or real estate office, and be provided as a value-added resource when meeting with homebuyers in person.

Tips for Talking Title with Homebuyers

When to Use: This one-pager can be shared at team trainings or one-on-one meetings.

What Every Realtor Should Know About Owner’s Title Insurance

When to Use: Title professionals should share this with their real estate agent partners, or real estate agents can share it with their colleagues to better equip them to talk about owner’s title insurance with homebuyer clients.

Click here to view all the material available in the Homebuyer Guide.