A Culture of Compliance

 

By Steve Day and Ted Rogers

As the independent representative to the settlement transaction, we need to instill a sense of confidence in the consumer. A key to this is the development of a culture of compliance within our organizations.

In today’s environment, operations struggle with the challenge of increased regulatory scrutiny and enforcement, while noting others in the marketplace that choose to deal in questionable activities to gain market presences.

Due to the social media world, one ethical lapse by a member of an organization can almost instantaneously expose it to the entire online world. By seeking to create a culture of compliance within their operations, leading edge companies are taking proactive steps to avoid the embarrassment and potential loss of business that can result. 

Most importantly, this direction must be a focus for every employee within our organizations—which is certainly a challenge!

At ALTA’s Annual Convention, we will have an open discussion on the challenges, internally and externally, to a culture of compliance, highlight the dangers of non-compliance, and focus on marketing our agencies as focused on the best interest of the consumer!

Steve Day is executive vice president and division manager of Fidelity National Title Group. He can be reached at [email protected]. Ted Rogers is president and CEO of The Security Title Guarantee Corporation of Baltimore. He can be reached at [email protected]. Day and Rogers will speak more in depth about this topic during a session titled "A Culture of Compliance - Yes, Good Guys are Successful!" during ALTA's 2016 Annual Convention. Click here to register.