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You’ve Been Breached—Now What?



By Chris Hacker

You’ve already had a breach. The email that shouldn’t have been sent. The attachment that shouldn’t have been opened. The fake login page that stole your password. Odds are high that you or someone in your company has had one of these happen already. Fortunately, in most cases, these breaches have been small, remedied immediately, and, luckily, have not involved protected data.

But what if it wasn’t a small leak? What if it did involve protected data? Like all businesses today, large and small, your company has been targeted by cybercriminals.  If your company was hacked, do you know what to do right now? Tomorrow? The day after? Do you know if your actions will increase your liability or harm your customers?  Many of you reading this do not.

Many company employees have no idea what to do because there’s no plan in place to follow. When you leave this session in October, you’ll know what to do first, second and last. You’ll know whether, how and when to notify your consumer customers. And you’ll have an outlined plan that will set you up to recover from the breach—a plan that is the difference between successfully rebuilding your customers’ trust and losing it forever.

Make no mistake, in the next few years, you will likely use this plan or find yourself wishing you had one. We look forward to sharing with you a usable plan, specific tales of both woe and success in handling breaches, as well as a few nuggets on how to make it harder for the crooks to crack your company. We look forward to seeing you there.

Chris Hacker is the co-founder of ShortTrack. He can be reached at [email protected]. Hacker and Cheryl Cowherd, senior underwriting counsel for Agents National Title Insurance Company, will speak more in depth about this topic during a session titled "You’ve Been Breached, Now What? " during ALTA's Annual Convention. Click here to register.


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