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Building a Flexible Workforce


By Andrew Ewan

What does a flexible workforce mean to you? Webster’s dictionary has the following definitions for flexibility: 1capable of being flexed; 2yielding to influence; 3characterized by a ready capability to adapt to new, different, or changing requirements

Other than the first one, I think our industry is held hostage by the others. Although, I would argue that some of us are capable of being flexed, especially by those persistent Realtors. We certainly feel and sometimes succumb to the influence of both Realtors and lenders, but I would argue, also to our changing workforce.

We are consistently facing a different demand from the workforce than we did 25 or even 10 years ago. On top of juggling the regulatory hurdles, we are now faced with balancing retiring staff, new roles, remote workers, downturn in loyalty, etc. It is mind-blowing to figure out where to focus your efforts when you are managing an operation.

In this Engagement lab, I will provide some guidance, thoughts and suggestions on how you can build a successful, but also flexible workforce. In the spirit of engagement though, I will also be very interested to hear how others might be tackling this problem in their workplaces. Please join me in mapping out a future of flexible workforce.

Andrea Ewan of Dearborn Title Insurance Inc. will lead a session titled “Building a Flexible Workforce” at ALTA ONE in Austin, Texas. Click here to register.


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